Privacy Policy

Effective Date: May 7, 2026

Therapy & Mind respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how information may be collected, used, processed, stored, and protected when you visit our website, contact our practice, use our secure patient portal, or receive services from us.

1. Who We Are

Therapy & Mind provides mental health and psychiatric services, including telehealth services and appointment-based in-person services where available.

Website: www.therapyandmind.com
Email: info@therapyandmind.com
Phone: (213) 860-4491

2. Information We May Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Date of birth
• Appointment requests
• Billing or payment information
• Information submitted through contact forms, scheduling tools, or patient portal forms

3. Health Information

If you become a patient, we may collect protected health information, including mental health history, medication history, intake documentation, treatment plans, clinical notes, assessments, and other treatment-related information.

Personal, clinical, and billing information related to your care will be processed through our secure patient portal whenever possible. Patients are encouraged to use the secure patient portal for submitting sensitive information, completing intake forms, signing consent documents, sending secure messages, and managing treatment-related communication.

4. How We Use Your Information

We may use your information to:

• Respond to inquiries
• Schedule appointments
• Provide psychiatric and mental health services
• Process intake documents and consent forms
• Manage billing and payment
• Communicate through the secure patient portal
• Improve website functionality and user experience
• Maintain safety, security, and compliance
• Meet legal, ethical, and regulatory obligations

Therapy & Mind does not sell your personal information.

5. Secure Patient Portal

Therapy & Mind uses a secure patient portal to support confidential communication, appointment management, intake paperwork, consent forms, billing, and treatment-related documentation.

The patient portal is intended to provide a more secure method for submitting sensitive personal and health information than standard email or website contact forms. While reasonable safeguards are used, no electronic system can be guaranteed to be completely secure.

6. Website Forms and Email Communication

Website contact forms and standard email may not be fully secure. Please avoid sending sensitive medical, psychiatric, financial, or emergency information through standard email or general website forms.

For personal health information, clinical questions, intake forms, or treatment-related communication, please use the secure patient portal whenever possible.

7. HIPAA and Protected Health Information

If you become a patient of Therapy & Mind, your protected health information may be subject to federal and state privacy protections, including HIPAA where applicable. Protected health information is handled according to applicable privacy, security, and confidentiality requirements.

Patients may receive a separate Notice of Privacy Practices that explains additional rights related to protected health information.

8. Website Analytics and Cookies

Our website may use cookies, analytics tools, or similar technologies to understand how visitors interact with the site and to improve user experience.

This may include information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral sources

You may disable cookies through your browser settings, although some website features may not function properly.

9. Third-Party Services

Therapy & Mind may use third-party platforms to support website hosting, scheduling, patient portal services, electronic health records, payment processing, analytics, and communication.

These platforms may include services such as Squarespace, TherapyNotes, TherapyPortal, payment processors, analytics tools, and other healthcare technology systems. These services may have their own privacy policies and security practices.

10. Telehealth and Electronic Services

Telehealth services may involve the use of electronic communication platforms. Therapy & Mind uses reasonable safeguards to protect privacy during telehealth services; however, electronic communication carries inherent risks.

11. Data Security

Therapy & Mind uses reasonable administrative, technical, and physical safeguards to protect personal and health information. These safeguards may include secure patient portal communication, access controls, password protection, and electronic recordkeeping systems.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal or health information, including the right to request access, correction, limitation of use, confidential communication, or other privacy-related requests.

Patients may have additional rights under HIPAA and applicable state privacy laws.

13. Children’s Privacy

This website is not intended to collect personal information from children under 13 without appropriate consent. If services are provided to minors, consent and privacy practices will follow applicable legal and clinical requirements.

14. California and Washington Privacy Considerations

Therapy & Mind may provide services to individuals located in California and Washington. Individuals in these states may have additional privacy protections under applicable state laws.

15. Emergencies

This website, email, and patient portal are not intended for emergencies. If you are experiencing a medical, psychiatric, or safety emergency, call 911, go to the nearest emergency room, or contact a crisis line available in your area.

16. Changes to This Privacy Policy

Therapy & Mind may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

17. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Therapy & Mind
Website: www.therapyandmind.com
Email: info@therapyandmind.com
Phone: (213) 860-4491

Disclaimer

Information on this website is for informational purposes only and does not create a provider-patient relationship. A provider-patient relationship is established only after completion of the appropriate intake, consent, and acceptance process.